I receive an e.mail notification from Optus each month telling me my account is overdue. I NEVER receive the actual account (Bill) which coincidentally is supposed to arrive by e.mail. I've made many calls to Optus tec support and called into Optus stores. All in vain. Anyone else experiencing this problem?
Thanks for reaching out @doco and I'm sorry to hear of the issues with your billing. We would need to check the provisioning of your online profile to see why these aren't coming through.
Are you able to successfully log in to My Account?
Please feel free to send me a private message with your account number, full name, DOB and email address so I can look into this for you.
Same thing happened to me which resulted in a very high overdue fee and NOONE could tell me what it was for as I have been paying all my bills on time..this went on for a year until I figured out that one of the months bill was not received.
Refused to pay and got credited back.
Stand your ground!