cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor Lukereagon
New Contributor

Billing

I cancelled my nbn service in December and got billed for it on my mobile bill in January and February I spoke to optus repeatedly and they told me they would sort it out and just to pay my mobile charges. Now I have an overdue bill and keep getting messages saying that I need to pay it it otherwise my service will be cut off. Now how do I resolve this issue?

0 Kudos
Reply
3 Replies
RetiredModerator Toomey
RetiredModerator

Re: Billing

Hmm it sounds like this should of been resolved by now, sorry to hear it's still on-going. Shoot me a private message with your account number, full name and DOB so I can follow up and get back to you asap.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor Lukereagon
New Contributor

Re: Billing

Thanks Toomey

0 Kudos
Reply
RetiredModerator Shauna
RetiredModerator

Re: Billing

No worries!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply