cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Tom2154
New Contributor

Billing Scam

I am posting this in the hope that others like me will not be scammed by Optus.

 

I've recently received my first bill from Optus. I carried over my mobile number from Vodafone, I've had this number for years. One section of my bill contained the correct informantion pertaining to the number I had carried over from Vodafone. There is another section on my bill which is related to a totally different mobile number, a mobile number I have nothing to do with. This secondary mobile has been making calls on my account to an infoline number known to be caught up in some sort of scam. Others have had this same issue. I did not make these calls. These calls have totalled up to $60AUD, which I am being billed for. Out of curiosity I called the secondary mobile number on my bill, it is disconnected. It seems odd to me that a disconnected number can make calls. I signed up to my new plan in person, at my nearest Optus store. I had shared the necessary information with the employee and no one else but said employee. It is blatantly obvious that this is a scam, and Optus knows it is happening.

0 Kudos
Reply
2 Replies
Esteemed Contributor
Esteemed Contributor

Re: Billing Scam

The billing scam is no longer being supported by Optus (or other Telcos). 

 

Contact live chat (24/7) her online and a simple request should see the $60 re-credited (or removed) as needed.

 

More worrying is the phantom mobile number which should also be removed ASAP. I'll flag a mod as they might be able to look into it for you @Toomey @Dan_C 

 

Peter Gillespie

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Billing Scam

Cheers @petergdownload

 

Can you send us a private message with your details @Tom2154? I need your full name, DOB and mobile number. 

We'll go in and check this out for you. 

 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors