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New Contributor cstevo
New Contributor

Billing Problem

I recently changed over my phone and upgraded. When I signed up for the new phone I was told I would pay no extra charges, I was confused as I still had a few months left on my current phone plan but I was still told that there would be no extra charges on my bill because there was a promotion going where you could get upgrade to the 8+ free. Fast forward to now, I have gotten my first bill and it is nearly $300 when I got told it would be $85 plus insurance. There’s also another phone number on my bill that I am being charged an extra $35 for? I’ve tried going into the live chat to talk to someone at least 5 times, every day, for a week now and it’s been busy EVERY time! I am not impressed!

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RetiredModerator Toomey

Re: Billing Problem

Hey @cstevo, sorry you've had such a nightmare getting this investigated. We can raise it with the department that placed your order, please send me a private message with your account number, full name and DOB. I'll check it out and get back to you asap.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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