since I got a mobile service with you in May, I have to contact you EVERY month for a bill. I am not sure why it is so difficult to send me a bill since I receive other informations/promos from you. Every time I go on the chat, I am assured it will work and yet again, I am the one contacting you to set my billing to my email address. I do not personally use the phone, so the apps on it are no use to me, that is why I wanted the bills emailed. If it wasn't for my good will to check on my due bills with you, I would be gettining overdue bills, which I peronally hate. Can you PLEASE start finally emailing me the bills, so taht I can pay them promptly!
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Hi lilloo - thanks for reaching out, very sorry for the delayed reply to your post. Please chat with our Care team here so that we can ensure that email billing is set up for you properly.
Hmm, do you mean that you contacted Live Chat, or Facebook? If you shoot me a PM here I'll be happy to see what I can do. I need your full name, DOB, account number and your email address. Gen
I have contacted Live Chat every time. I do have snaps of a couple of the chats, although you should have copies under my file as well, where I am assured all is fixed each time. Happy to send you a pic. I don't think I would go through Facebook for such an issue...
There is no need to do any PMs, as long as I start getting my bills on time. I am not sure what different thing could be done via private message that cannot be done via Chat. New bill is about due, again, since I last contacted you over a week ago, I believe, so we shall see. Then I will PM you. Oh, and I think there is an error with your autocorrect, instead of hello it said hmm...
Enjoy your day.
No worries @liilloo 🙂
Let us know how it goes, as Gen offered you're most welcome to PM if you're still needing a hand.
Cheers @liilloo 🙂
Thanks, you too!
just FYI, so I have patiently waited for the bill to come again. And once again nothing. Only to find out from yesterday's sms, that it is overdue - of course I paid immediately. I really cannot comprehend how it is possible that EVERY month, I am chasing the bill. I know I am to private message you, but how is that going to change what hasn't been done yet??? Don't you want me to pay you? Or on time? I get your other mail, so why isn't the bill coming???
Hey liilloo - I've got your PM and will chat with you there. Gen