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New Contributor Matt4132
New Contributor

Billing Issue

Hi 

Got a new contract in March and set up direct debit. 

Two days after the bill was due and the direct debit was supposed to be taken I receive an email to say the bill is ovedue.  

Is there any reason why the direct debit didn' take effect? (There were more than sufficient funds in the account).

 

Thank you 

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RetiredModerator Toomey
RetiredModerator

Re: Billing Issue

Hey Matt, we would need to see your account to confirm, but is it possible the direct debit was set up after the invoice was issued? In this instance, it wouldn't take effect until the next bill.

 

On page one of the invoice, does it state that payment will be taken by direct debit? There is usually a line of text on the right hand side to confirm the amount and date


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