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RetiredModerator AlexRH
RetiredModerator

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Hey @ameliakmt, I've replied back to your PM 🙂 


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Occasional Contributor ameliakmt
Occasional Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Hi, more issues in the new billing period... 

 

Now I am in the next billing period, my bonus 3.5GB (on top of my based 3.5GB) has not be re-instated as promised previously... I was told this would be added back this month... Can staff please help... 

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Occasional Contributor ameliakmt
Occasional Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Still don't have my bonus data back, can a staff please assist.

 

I had been promised by Aman and Alex I would get it back in this new billing period.

 

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New Contributor Incey
New Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Let me know if you get it sorted as I am having the same trouble as you. I am beginning to regret changing providers. 

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Occasional Contributor ameliakmt
Occasional Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Nope, I've had no contact from a Optus staff PM for almost 10 days now, despite messaging them on PMs and posting here asking for help. Thought it can't be too hard to reinstate a 3.5GB data bonus which occurs on a monthly basis?

 

I thought they almost reolsved everything after a month of backwards and forth, but this issue is not going away... look like I'll have to go to the TIO... sigh

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RetiredModerator AlexRH
RetiredModerator

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Hi @ameliakmt, I've replied back to your PM. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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