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RetiredModerator Shauna
RetiredModerator

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Hi @ameliakmt - We've responded to your PM. 


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Occasional Contributor ameliakmt
Occasional Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Thank you Shuna, issues still unresolved and have PM'ed...

 

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Moderator Aman_B
Moderator

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Oh no @ameliakmt. Will reply to your PM now. 


__________________________________________________________________________
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Occasional Contributor ameliakmt
Occasional Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Thank you, but my issues have only been partially been resolved so I had to PM again.

 

Can you or your colleague please review the message carefully as I had mutiple billing issues since March 2017. Thanks again.

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Occasional Contributor ameliakmt
Occasional Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Hi I've not had a response to my PM I sent on Monday, I still have outstanding overcharges of $135 for bills incurred between March and May which has not been addressed.

 

Also the credit provided on the incorrectly charged $940 was in the form of  plan credit - I have mentioned multiple times this is an excessive amount to be held as credit in the account, so please provide a refund to my credit card, this request has not been acknowledged either.

 

I also lost my bonus 3.5GB data for this month for no reason, this cannot be reinstated or some form of reimurbsement be provided?

 

Can a staff please assist. Thank you.

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Honoured Contributor
Honoured Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

See here for reclaiming the $940 off of credit.

 

Staff will need to deal with the $135 and any top up for the lost data (possibly the 'fix' for your system has knocked the bonus out ATM). You seem to be getting good responses here but staff generally pop in infrequently. You might be best hitting LIVECHAT again for this last bit?

 

Regards

 

Peter Gillespie

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RetiredModerator Toomey
RetiredModerator

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

@ameliakmt sorry to keep you waiting! I can see Amandeep responded yesterday, please let us know if further follow up is required. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor ameliakmt
Occasional Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Thanks Toomey, can you please help with my issue of $45 overbilling per month between March and May, total of $135. This has unaddressed after three messages.

 

Peter, thank you for trying to help, but I have been using live chat for 4 to 5 times since March and everytime it is either unaddressed (March and April) or other very negative unforseen issue pops up like the $1k charge in May. I've lost all confidence. So I prefer dealing with staff here at least they seem to understand better and I have a record of everyhing.

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Honoured Contributor
Honoured Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

@ameliakmt,

 

No probs. What you're doing seems to be working, just slowly. But we know what they say about slow and steady Smiley Happy 

 

Good luck

 

Peter Gillespie

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Occasional Contributor ameliakmt
Occasional Contributor

Re: Billing Has Been Incorrect For Four Months - And Last Month Charged $1K Incorrectly!

Thanks staff for helping, still having unresolved issues can you please check Aman's PM. Thank you

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