How can I resolve a continuing billing error with my Optus account, I have contacted Optus Customer service over 5 times this month, each time they promise the error will be corrected, but on each occasion nothing happens. When I call back each time, the operator confirms that the credit will be processed but again nothing happens. Last month I had the same issues and again this took multiple contacts to finally get the matter resolved.
Why are Optus operators incapable of completing a task the first time, even when I have requested an email of our chat they cannot even do this.
I think my only option is to make a formal complaint to the Telecom Ombudsman, and when resolved move all my services to another supplier.