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New Contributor 棒RM
New Contributor

Billing Errors

How can I resolve a continuing billing error with my Optus account, I have contacted Optus Customer service over 5 times this month, each time they promise the error will be corrected, but on each occasion nothing happens. When I call back each time, the operator confirms that the credit will be processed but again nothing happens. Last month I had the same issues and again this took multiple contacts to finally get the matter resolved. 

Why are Optus operators incapable of completing a task the first time, even when I have requested an email of our chat they cannot even do this.

I think my only option is to make a formal complaint to the Telecom Ombudsman, and when resolved move all my services to another supplier.

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RetiredModerator Tano

Re: Billing Errors

Hey @棒RM, sorry for the runaround and delay there. Can you send through a private message so we can take a look and discuss this with you?

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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