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GabrielaPO
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Billing - Cancellation overseas

Hi,

I scheduled the cancellation of the services before moving overseas and I guess it was cancelled since my login on the website doesn't show any services. However, the cancellation was scheduled for a date before the end of month of use and my billing came as I used the whole month. In addition, I should pay for two devices and it hasn't been charged. Since my SIM card is not from Australia anymore and I can't access the app or have any information through the login on the website, I need a way to confirm the cancellation of my services and understand the billing (which doesn't seem right). Thank you!

 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Billing - Cancellation overseas

Hi there GabrielaPO,

If you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter  with the details mentioning you’re unable to use the My Optus app and overseas.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
GabrielaPO
New Contributor
New Contributor

Re: Billing - Cancellation overseas

Thank you! I will try that!
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Ray_YC
Online Community Manager
Online Community Manager

Re: Billing - Cancellation overseas

You're welcome. happy to help 🙂  Stay safe over there!

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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