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New Contributor
New Contributor

Billed when no longer a customer

I am unable to process a refund request as my account has been deactivated. I have been charged $40 normal monthly fee but am now with Telstra. I would like a refund please. I’ve tried calling but not considered ‘urgent’. Also unable to go via the app... please contact me.
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Online Community Manager
Online Community Manager

Re: Billed when no longer a customer

Hi Sfulop,

We're unable to access customer accounts on this public forum so I'm afraid we can't process a refund here.

Please leave Optus a message for further assistance and someone will get back to you as soon as possible. 


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