I am unable to process a refund request as my account has been deactivated. I have been charged $40 normal monthly fee but am now with Telstra. I would like a refund please. I’ve tried calling but not considered ‘urgent’. Also unable to go via the app... please contact me.
We're unable to access customer accounts on this public forum so I'm afraid we can't process a refund here.
Please leave Optus a message for further assistance and someone will get back to you as soon as possible.
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