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New Contributor
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Billed for International SMS Charges

Hi,

I've been charged for five international text messages and I am fully certain that I have never sent them since I only use chat apps like Whatsapp. My phone's also not an iPhone so it's definitely not one of those iPhone-related issues.

Can anyone please help me? The staff at Optus said they couldn't even help me with this and I needed to contact customer support. Yet customer support said they could only deal with urgent service matters. This is urgent for me because I'm due to pay the bill in a few days. Cheers.

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Occasional Contributor
Occasional Contributor

Re: Billed for International SMS Charges

Check you phone book in your phone.



I finally after 2 months trying got the supposed international SMS number out of them it was my mother in law an Australian number. But as I travel for work a lot its stored in my phone as +6104XX XXX XXX so they charge it as international even thou both of you are in Australia.



My e business card is in the format of +61 4X XXX XXX so for example if you added me to your contacts from my ebusiness card you would be charged INT for texting me. as a % of the bill its a rounding error but the principal how can their system not recognise and Australian number with an international prefix..... Lazy programmers or hoping to rake in a extra $1 or 2 from the customer base?



Anyway change it from +61 4XX XXX XXX to 04XX XXX XXX and the charges will go away :):)



Hope this helps
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