cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor ChloeF
New Contributor

Beats Solo3 Wireless Promotion - FRAUD?

Hi All

 

Is anyone else experiencing major issues with the Beats Solo3 Wireless promotion? I am beginning to think this is a fraudulent promotion. I just want the item I am entitled to, I do not understand what is so difficult. It's been 2 months!!

 

On 21/5/2019, I purchased a new post-paid plan with iPhone XR at Stanhope Gardens. I switched from Virgin to Optus and am now regretting not going with Telstra. As part of my purchase, I was eligible for the Beats Wireless headphone promotion.

 

On 24/5/2019, I received the text message with instructions and promo code for claiming. I processed my claim on the 24th. As per the T&C’s of the promotion, I expected the headphones to arrive in 14 business days.

 

This did not happen and has not happened since, despite contact with Optus support via chat, email and phone on now 8 separate occasions.

 

On 25/6/2019, during a phone conversation with an Optus representative, she advised that there was no record of my claim, despite my previous three communications with Optus on this matter. I then gave her all my information I entered on the claims site on May 24, and she advised she’d escalated to the marketing team and the Beats would be with me in 5-10 business days (this is in a text as well from Optus).

 

Again, they did not arrive. On 9/7/2019, I lodged a formal complaint online and was told I’d be contacted within 2 business days. Again, no contact.

 

On 15/7/2019, I called Optus support again and was advised they cannot track the sending of items and that they would escalate, despite it being escalated last phone call to no resolve. After an hour on the phone, there was still no  resolution. The case manager assured me she would call me back in 48 hours with additional information, but 3 days later and still no response.

 

Today on 18/7/2019, I phoned again. Again, I received terrible customer service. The lady, Anne, said she was “here to help” and was placing me on hold to just read my case notes. 30 minutes later; without any update, I was hung up on!! The absolute height of rudeness.

 

Can anyone help me solve this? Is anyone else facing the same issues? If you are, let me know! Because I will be going to media outlets and the ACCC / Fair Trading with this next week. I am sure I'm not the only one. 

 

0 Kudos
Reply
5 Replies
Online Community Manager
Online Community Manager

Re: Beats Solo3 Wireless Promotion - FRAUD?

Hi @ChloeF,


Really disappointing to hear about your experience.

I can help you out and have direct contact with the team who oversees this particular promotion.

Please send me a PM with your full name, date of birth, mobile number that the offer is valid with, delivery address and promo code so I can bring this to their attention.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Sharonsmith
New Contributor

Re: Beats Solo3 Wireless Promotion - FRAUD?

Hi yes I am in exact same boat! 4 months now still no beats headset, multiple calls to Optus, I’ve lost count now ! an hour each time one the phone, every time I get told it’s been escalated, say someone is going to call me back and never hear anything! Also considering going to ACC. 

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Beats Solo3 Wireless Promotion - FRAUD?

Hi SharonSmith,


That's not good at all.

Definitely same offer as above, please feel free to send me the details via PM and I'd be happy to follow this up for you to get it resolved as I believe it was for ChloeF.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Sharonsmith
New Contributor

Re: Beats Solo3 Wireless Promotion - FRAUD?

What details do you need I don’t know how to PM on here 

0 Kudos
Reply
Highlighted
Moderator Eveline
Moderator

Re: Beats Solo3 Wireless Promotion - FRAUD?

Hey @Sharonsmith - you can send Ray a PM with your full name, date of birth, mobile number that the offer is valid with, delivery address and promo code 


Feel free to also send us a private message on Facebook or Twitter. 

0 Kudos
Reply
Top Contributors