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COVID-19 impact to Optus Call Centres info here
New Contributor
New Contributor

Bad Customer service

why does optus always say they will do something... then DONT DO IT.


My service was about to be suspended so i spoke with an operator on the phone to discuss why... as i was tlaking to the operator, they said they would protect my services from suspension for 2 weeks to organise the issue.


while wrapping up the phone call... BOOM - disconnected and service was suspended.

so i could not call or chat back.

the next day i chat to them and ask wtf happened - they say some BS about suspension was pending prior to protection.

then the chat operator advises the issue will be fixed in 24 hours

I wait 24 hours - chat again to them and ask why account is still suspended.

they make up some new excuse and pass it on to another team to handle.

5 days without service now - i ask them again... when wil this be fixed... they say yes it will be fixed ASAP... here i am another day later chasing up empty promises by optus.


how can i get them to do what they say they will do?