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Re: Auto recharge

Nghi

Have you checked your email SPAM folders? Our IT team are working on this and have found that the Auto-recharge emails are appearing in SPAM folders by mistake.

Re: Auto recharge

Jonny86

Yes, nothing there 

Re: Auto recharge

Steph_C

Are you able to send through a PM with your mobile number and DOB so we can take a look at your account notes and take a closer look at what's going on? 

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Re: Auto recharge

lkpk85

I have the same problem. Tried to setup auto recharge for prepaid sim card  twice and never received the auto recharge confirmation email. 

Re: Auto recharge

Steph_C

Sorry about this @lkpk85! How were you trying to set it up? Was this via the My Optus app?

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Re: Auto recharge

lkpk85

I am trying it from the website.

Re: Auto recharge

Steph_C

To clarify - are you using these steps? 

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Re: Auto recharge

Kyzizzle

So it's January 2017 ,   Still no luck with auto recharge since September 2016.... Hope you've had some luck with it ... And if so please let me know how you made it happen 

Re: Auto recharge

Toomey

Hey @Kyzizzle, I can't believe you're still unable to set that up. I've had a look through the conversation history and it doesn't appear that we ever sent this off to IT. Shoot me a PM with your number, full name and DOB so we can give that a shot. 


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Re: Auto recharge

kp2000

I had the same issue with my daughter's phone for nearly twelve months, with the same response from Optus - Technical issue which they were working on. I did manage to fix it by setting up the autorecharge on the Optus app on my daughter's phone. Email came through and then I was able to authorise it. It now works when I setup an autorecharge through the Optus website. Not sure if this will work for anyone else.

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