I am unable to send or receive mms o: n my phone. When I attempt to send an mms a message appears as follows: "sending failed: It will resend". If I then try to resend it manually it appears to be working however the message is not sent. If I receive an mms it will not download. Sometimes an error message pops up with "Fail: comm connection error". The phone can access the internet so it is not a connection issue.
Sorry to hear that. Thank you for confirming that your internet is working. We may need to have a look into your APN settings on your handset. Have you ever been able to send/receive MMS?
Try having a look at our device help guide: Device Guide
Once you have followed the MMS APN's, try sending a MMS to yourself. That will determine that you can send/receive, then turn off your phone, and back on again.
Let us know if you need any further assistance.
I have the same mms problems.
Your "device guide" does not give any help for these particular phones (Alcatel Onetouch 20.45X), only for the "Pixi 4 (3.5).which is a very different phone.
Many Onetouch 20.45X phones have been/are sold in Australia, and many have Optus software in them.
More detailed help which is relevant to these particular phones would be much appreciated.