There will be some channels leaving the Fetch service soon. Click here to find out what they are. Read the full story
2019-02-22 11:23 PM
Hi, can you help guide me how I can add a Data Pack to my mobile phone service online?
All the information I can find says to logon to account and go to Extras and Options, but I can’t find that tab anywhere??!
2019-02-22 08:01 AM
Seems an obsolete web page? The new Optus MyAccount login doesn't have those options and doesn't appear to have it anywhere I can find.
Nod to a Mod (I'm trying to tradmark that btw) for an update perhaps? @Ray_YC
In the mean time Optus will give you 1Gb automatically for $10 (As opposed to the travel pack giving you 1.5Gb). You'll need to contact live chat (or call 1300 300 937)to see if they can arrange bigger amounts.
2019-02-24 01:19 PM - edited 2019-02-24 01:20 PM
Nod to a mod, I like it!
Apologies for the inconvenience, Nash1979. I believe it's a situation of due to us currently upgrading our billing systems, if your account number starts with a 62, customers need to contact us to add or remove a data pack. It it doesn't, then yes please let me know as some information looks like it needs updating on our end.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button