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Active sim / customer service

OPTUS !

ERror code pact something something.

I have spent the last 4 days trying to active my sim card. I have gone online and followed procudres 100 times gettinflg an error code , walked to libary to try new computer another error code. Attemped to speak with your "chat" and aftrr waiting an hour for response window was closed. Have tried to call a human on any number i can find but always must active my sim card . Tried to do it over the phone , tried to download the app. HAVE TRIED EVERYTHING . Its impossible to speak with a human. This is past a joke now , I need this sim to apply for jobs and i dont mesn ti sound dramtic when i say my entire life has been put on hold because of your terrible servive . As you can tell i am soooooo upset over this shizuoka.  I swear im normally a relaxed calm person but this delimia has me ready to put my head through a window. PLEASE CAN A HUMAN CONTACT ME WITH A SOLUTION! !!!!! 

What is wrong with your phone company.!  

ACTIVATE MY SIM !!! I can not go into an optus shop as its a 50 minute drive and i have no car just moved to country ect ect ffs 

 

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Re: Active sim / customer service

OH MY GOODNESS TOTALLY AGREE WHAT IS WRONG WITH OPTUS WE HAVE BEEN STRUGGLING ITS KILLING ME AND MY FRIEND WE WANT HELP OPTUS SUCKS

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Online Community Manager
Online Community Manager

Re: Active sim / customer service

Hey @EllaRose, I'm sorry that you're having so much trouble with such a simple request. Have you discussed the possibility of the SIM itself being faulty? Is the SIM for a prepaid or post-paid service? You're welcome to send through your details via PM. We need your full name, DOB, mobile number and SIM number. We'll respond back as soon as we can.

 

 

@nm83, what's going on? We're happy to try and help out. Let us know.

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