I recently tried to activate a new sim on the 26 of august 2019 with my old optus number, took three days of being told to wait 4 hours and 24 hours and calling them for it to be activated but i was still not receiving calls from some people who were with different providers like friends who are with vodafone for example.
The problem got escelated and i was told to wait up to a week, ive now waited almost a fortnight and decided to call them back today on the 11th of september at 8:30 in the morning, just to be told i need a new sim to try again, which i did and was told it would take between 15 minutes to 4 hours to activate.
Ive waited 6 hours and called them back with the same problem, that even though its been activated, some people are still unable to call or message me and i have now been told again by mark to wait another 24 hours.
They are just getting me to repeat the steps ive already taken and been through in august before it got escelated the first time.
Why escelate an issue if your next response after that is to repeat the steps prior to the escelation?
How hard is it to activate a new optus sim with my old optus number on the new sim?????
Thanks for reaching out to the community, this sounds incredibly frustrating for you and I hope I can help you resolve this quickly.
Here is the link to lodge this as a complaint: https://www.optus.com.au/for-you/support/complaints
Be sure to mention the Optus mobile number, and explain that this issue has elapsed some time now.
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There must be a technical issue behind this but that is a very long time that you've had to wait.
Do you have any fault ticket numbers or anything that we can try to follow up on?