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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Activation

I'd like to know why after sim activation, but I still not able to make calls and use internet?
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Blog Author

Re: Activation

  Can I suggest messaging us on Social Media, either Facebook or Twitter? If you mention that you were sent there by DAN_C, I'll give the guys a heads up. They do have a point of escalation for any urgent activation/porting enquiries for those without a working service. 


Our main priority right now is to ensure that all of our customers have a working service. I can't promise that you'll get an instant reply, but they will definitely get back to you. 

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Occasional Contributor
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Re: Activation

Hi Dan, I have also tried to message on Facebook still know response in 24 hours, why are optus so difficult
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Re: Activation

We've lost almost 3500 support staff. You have to try and bare with us I'm afraid.


We're really doing the best we can. 

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