cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

Activation of Sim

Hi,

 

I have recently changed from Telstra to Optus and I have two phones on my plan.  My business number and my son's number.   I have just been given access to the network however my sons phone still has no service.  He was told it would be activated yesterday Saturday 22nd. 

His number is **private info**

Could  you please let me know when this will be activated as he needs to have his phone on by Monday.

 

Thank you 

 

Fiona

0 Kudos
Reply
2 Replies
Highlighted
Online Community Manager
Online Community Manager

Re: Activation of Sim

Hi Fiona,


Just checking in if your son's number is active now? If not, please contact Optus directly to find out what's happening. Has he restarted the phone?


Welcome to Optus! Just a heads up that we don't have visibility of or access to customer accounts here on our public forum.


We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you! 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Activation of Sim

Thanks for letting me know. I appreciate your response
0 Kudos
Reply