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Occasional Contributor ozwell61
Occasional Contributor

Activation help request

I purchase a new plan with new number and cannot activate.

 

online mobile plan activation error "Please enter valid service number" and after multiple tries error "You have exceeded the maximum number of attempts allowed for this transaction"

 

So I went to the Optus store and after wainting for a fair while - the good staff did there best to help and couldnt. I was given a phone number to call 133937 and after listening to lots of pre recorded messages I was told the contact center was closed.

 

It's saturday 10.34am and Optus is closed.

 

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3 Replies
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Crowd Champion SillyGogo
Crowd Champion

Re: Activation help request

try live chat here

http://www.optus.com.au/shop/notices/service-chat


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Occasional Contributor ozwell61
Occasional Contributor

Re: Activation help request

Spoke to three different Optus people on the phone about this problem and saga continues.....

 

My patience has run out and its time to cancel.

 

 

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RetiredModerator Nam_L
RetiredModerator

Re: Activation help request

Hey @ozwell61,

 

I've picked up your alternative post and have responded there.

 

Cheers,

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