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Activating prepaid

Activating prepaid on mobile after plan change but number still same but no links provided to make a recharge.

Worked okay with my other phone on same plans done at the same time and received order number confirmation etc., so what's happening?

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Online Community Manager
Online Community Manager

Re: Activating prepaid

Hi PFD1952,


Not quite following which issue(s) you're having, are you having trouble activating a Prepaid service after a plan change (do you mean transferring it from a Postpaid/billed number?).


Or you need the link to recharge?


If it's something that would involve taking a look at your service/order, please contact Optus directly as we're unable to view it here on our public forum.


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