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Activating prepaid

Activating prepaid on mobile after plan change but number still same but no links provided to make a recharge.

Worked okay with my other phone on same plans done at the same time and received order number confirmation etc., so what's happening?

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Online Community Manager
Online Community Manager

Re: Activating prepaid

Hi PFD1952,

Not quite following which issue(s) you're having, are you having trouble activating a Prepaid service after a plan change (do you mean transferring it from a Postpaid/billed number?).

Or you need the link to recharge?

If it's something that would involve taking a look at your service/order, please contact Optus directly as we're unable to view it here on our public forum.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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