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New Contributor Fig
New Contributor

Activating a Sim card



It's been over about a month since I signed up to a new phone contract. My sim card is still not activated. I've called up over 3 times to get it sorted - asking to activate my sim card. My request is for a new phone number (when placed the order online and over the phone when asked to be activated) and now in my account I've got a random number that does not match up to the service number you've given. Can I get an explaination?



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Moderator GuyCS

Re: Activating a Sim card

Hey @Fig - thanks for getting in touch. Not great to hear you've had that long of a delay with your SIM activation. We should be able to check this out for you and advise of the next steps moving forward.


Can you please send me a private message with the following:


Full Name:

Date of Birth:

Account/Service Number:

Are you the primary account holder: Y/N


Once we have that, we'll do our best to help.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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