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New Contributor Fig
New Contributor

Activating a Sim card

Hi,

 

It's been over about a month since I signed up to a new phone contract. My sim card is still not activated. I've called up over 3 times to get it sorted - asking to activate my sim card. My request is for a new phone number (when placed the order online and over the phone when asked to be activated) and now in my account I've got a random number that does not match up to the service number you've given. Can I get an explaination?

 

Thanks

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Moderator GuyCS
Moderator

Re: Activating a Sim card

Hey @Fig - thanks for getting in touch. Not great to hear you've had that long of a delay with your SIM activation. We should be able to check this out for you and advise of the next steps moving forward.

 

Can you please send me a private message with the following:

 

Full Name:

Date of Birth:

Account/Service Number:

Are you the primary account holder: Y/N

 

Once we have that, we'll do our best to help.


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