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New Contributor
New Contributor

Activating Sim

Hi guys,

 

I received my order today,I was so happy and then when I tried to activate my sim online .I entered sim card ,service and order number but stated that im entering a wrong order number but it is the correct one .After trying three times (attempts) activation locked and stated to call sales team straight away .Since its a weekend all the branches are locked .Can someone help me with this ?

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Moderator
Moderator

Re: Activating Sim

Hey @ghee97 - not great to hear you're having trouble activating your SIM. If this is for a postpaid service, the SIM should automatically activate once delivered. Prepaid SIMs can be activated on our website.

 

If you're still needing a hand, feel free to send me a private message with the following info and we'll check it out:

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account/service number:


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