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Activating Sim

Hi guys,


I received my order today,I was so happy and then when I tried to activate my sim online .I entered sim card ,service and order number but stated that im entering a wrong order number but it is the correct one .After trying three times (attempts) activation locked and stated to call sales team straight away .Since its a weekend all the branches are locked .Can someone help me with this ?

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Re: Activating Sim

Hey @ghee97 - not great to hear you're having trouble activating your SIM. If this is for a postpaid service, the SIM should automatically activate once delivered. Prepaid SIMs can be activated on our website.


If you're still needing a hand, feel free to send me a private message with the following info and we'll check it out:


Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account/service number:

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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