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Activating Coles Prepaid Sim

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Re: Activating Coles Prepaid Sim

Hey @MissMcGhie. It's not great to hear that the activation of your new SIM card is taking a while. Please keep in mind that SIM activations may take up to 4 hours to complete in some instances.

If it has been longer than 4 hours and are still having no luck, I recommend getting in touch with our Messenger Team via the My Optus app, as they should be able to assist with this matter further from there.

Alternatively, if you are having troubles getting in touch with our team on the app, you can also look to message our team on Facebook or Twitter as well.     

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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