Lost/damaged your SIM or unfortunately had your phone stolen and need to get a replacement SIM card? We've got you covered!
You can head over to your local Optus store and they can help you match the right SIM for the phone you'll be using for free! Find your nearest store here.
TIP - Not sure whether you need a Standard, Micro or Nano SIM? We've made things super simple with our 3 in one SIM card. Looking to activate a NEW SIM? Please see our Help & Support page.
All you need to do is find your handset type in our Device Guides, refer to the Specs and it will show you what size SIM you require. You can then pop out the colour you need.
Follow the steps below to get started!
1 - Log in to My Account
2 - From your dashboard, select the service you wish to replace your SIM for
3 - Select Settings from the menu on the right-hand side of your screen
4 - Click on Activate, that’s the first option in the Settings menu
5 - Click on Activate SIM (Note: You will lose your contacts if you haven't saved them to your device or backed them up elsewhere, our Device Guides also have tips to help with this)
6 - Choose the reason for replacing your SIM and click OK
7 - Pop in your SIM and you're ready to go!
The process takes between 15 minutes to 4 hrs, if it's not working then try switching your phone off, waiting a bit and trying again.
Solved! Solved: Go to Solution.
How do you activate a SIM online when Optus won’t send you one but say visit the nearest store.
The nearest store being 120km away and not convenient to visit.
I've seen your other posts, at this stage eSIMs can only be obtained and activated in stores. Apologies for the inconvenience.
What has caused this change in process?
My previous data only sim was mailed to me to put in a device not purchased from Optus.
The rep said I could buy an iPad from Optus which would presumably arrive with a sim but I have already made an order and am awaiting delivery of a new iPad.
While every other company is ramping up online delivery why is Optus going backward?
The new messaging system is clunky.
I received no notification or sound alert that I had received a reply.
When I returned to the screen it would not connect and took many retries to refresh.
By the time I saw the survey to give feedback it had expired.
Did you request a data only SIM (should be able to be mailed) or an eSIM? (not able to be mailed)
To get a new or replacement SIM card for your mobile device, tablet or USB modem, bring 100 points of ID to your local 'yes' Optus store.
If you can't get to a store as you have special needs, or are living in a rural area, chat with us and we can explain your options.
There may have been a misunderstanding of your request?