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susanchen
New Contributor
New Contributor

Activate prepaid SIM card but got charged twice

I bought a prepare SIM card and activated it. I chose the $10 plan but got charged twice. the number is *****. my email is hidden

look forward to hearing back from you soon. thank you

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Tigers1719
Trusted Contributor
Trusted Contributor

Re: Activate prepaid SIM card but got charged twice

@susanchen  Yes Crowd is a Public Forum and the Optus Staff that are active in Yes Crowd cannot access or view customer accounts/orders due to Privacy Laws.

Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

Call 133 937 Ignore the prompt to Dial 1 and wait for the options.

Mon - Fri: 8am - 8pm  Sat: 9am - 5pm

I am an Optus user.
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