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Occasional Contributor
Occasional Contributor

Account errors since July Myaccount changes

Hi.

 

I've been with Optus for >15yrs & while the billing systems have always been quirky, the myaccount update has seen fit to increase my monthly account (3x postpaid plans, <1yr into the contracts). I have not exceeded any of my plan limits. The call center looked into it & informed me that nothing was exceeded but due to a rounding up of the "centavos", that the new bill total is $1.03 more than the pre 30 June total. The new figure isn't correct. I was given a ref # & was told I'd be contacted in 4-6 days to solve the matter. No cantact has been made & my new account shows the $1.03 increase as well as the previous $1.03 being overdue. Could I get an Optus CS rep to look into my account please?

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RetiredModerator
RetiredModerator

Re: Account errors since July Myaccount changes

Hey @smargs - happy to take a look into this for you! 

Can you please send me a private message confirming your account number, full name and DOB? 


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Occasional Contributor
Occasional Contributor

Re: Account errors since July Myaccount changes

Thanks @Shauna. PM sent.

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