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Account duration

In February i signed up for a 500b ($119) special deal for $65 per month. This is a month to month account and after 12 months the charges will revert to $119.

i lodged a complaint as the sales/technical assist would not put the special deal on my current number. I was then paying $65 for the new account and $49 for my long term phone number.

in April i got a call and my problem was resolved. My long term number was given the "Special" deal and the original month to month account was canceled. They also cancelled my $49 account and i have my long term number with the special deal.

my question is when does my 12 months start? Is it from February or from April. I need to cancel this account before i get a $119 bill.

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Re: Account duration

Hi @Martincbull999, Thank you for raising this issue.

Please note that we’re unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Let us know how you go. Tina.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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