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New Contributor Rk78
New Contributor

Account disconnected - how do I contact Optus?

If you are experiencing financial hardship and late for paying your bill, then with out any notice Optus restrict all incoming calls and all outgoing calls, how do I call Optus to rectify?

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Trusted Contributor
Trusted Contributor

Re: Account disconnected

Probably best pointing you to the hardship policy: https://www.optus.com.au/about/legal/financial-hardship?sid=short:financialhardship:fy2018

 

Pretty sure you can still call Optus even if all other calls are barred.


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Honoured Contributor
Honoured Contributor

Re: Account disconnected

Good luck. Note the Optus mobile app has an automatic option to extend payments in the future. However that won't work of you are already behind in payments.

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Account disconnected

Thanks guys.


It sounds like the OP didn't claim Financial Hardship prior to being barred.

Good suggestion to use the app in future to try and prevent this.

The bill usually states if there is an outstanding overdue amount service restrictions can apply.


If you're unable to make any calls RK78, please Chat with us.


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