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VickR
New Contributor
New Contributor

Account Charged with previous CC on file

Hi

 

I was charged on my previous credit card details. I have update to a new credit card about 2 weeks ago but still was charged in the previous card.

 

I could not find a method to contact on the phone and it is really annoying. 

 

Do i have to go to the phsical store or is there a particular number with extension i can talk to about this?

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Shauna
RetiredModerator
RetiredModerator

Re: Account Charged with previous CC on file

Hey @VickR - thanks for getting in touch.

Generally speaking, updating direct debit details or adding a direct debit to an account can take a full bill cycle to kick in. 
Do you know if the debit was rejected from your old card? 


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