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Account Charged with previous CC on file



I was charged on my previous credit card details. I have update to a new credit card about 2 weeks ago but still was charged in the previous card.


I could not find a method to contact on the phone and it is really annoying. 


Do i have to go to the phsical store or is there a particular number with extension i can talk to about this?

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Re: Account Charged with previous CC on file

Hey @VickR - thanks for getting in touch.

Generally speaking, updating direct debit details or adding a direct debit to an account can take a full bill cycle to kick in. 
Do you know if the debit was rejected from your old card? 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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