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New Contributor Araman74
New Contributor

Access Very Old Bills

I am trying to access very old mobile bills going back to 2003 for a post paid account I once had with Optus. Can you advise how I can do this?

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Esteemed Contributor
Esteemed Contributor

Re: Access Very Old Bills

I’m not sure if they can go back that far and the first link below suggest 7 years is the maximum for reprints. Best to jump on the live chat on the second link and ask billing and accounts about that.

 

https://www.optus.com.au/shop/support/answer/how-to-view-your-online-bills-or-get-reprints?requestTy...

 

https://www.optus.com.au/shop/notices/service-chat

Honoured Contributor
Honoured Contributor

Re: Access Very Old Bills

I'd agree it fairly unlikely 15 year old records would be available now. Back then it would have all been paper records too. 

 

Can only suggest you contact Billing and see where they can lead you. 

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Access Very Old Bills

I'm really not sure about this one either. 

 

The legacy billing platform is still used. It might be possible, best to speak to the guys in billing over Live Chat

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