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Cm1998
Occasional Contributor
Occasional Contributor

APPLE WATCH

Hi guys. 

Im wanting to add an Apple Watch series 3 onto my existing plan for my 8 plus. I went in store today and the guy said I can do it online but I can’t seem to find how to do this without getting a phone first? 

I’m already with Optus. 

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8 Replies
Toomey
RetiredModerator
RetiredModerator

Re: APPLE WATCH

Hey @Cm1998, you can only purchase an Apple Watch from Optus with a mobile I'm afraid. It can't be added later so you would need to purchase one outright from another retailer.


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petergdownload
Honoured Contributor
Honoured Contributor

Re: APPLE WATCH

Quite a strange restriction. Not many products on the market that you can't buy unless you first buy something worth three times the price. Smiley Indifferent 

 

Peter Gillespie

Cm1998
Occasional Contributor
Occasional Contributor

Re: APPLE WATCH

Yep weird! 

Confusing too as I’ve been told in store I can get one online, then I contacted someone from the live chat and they said I can get one in store without the phone. 

I just want a watch!!! 😂

Toomey
RetiredModerator
RetiredModerator

Re: APPLE WATCH

To provide some further insight. In our systems the Apple Watch is listed as an "accessory", as opposed to a "product" (mobiles/tablets etc). We only sell products on 24 month contracts and any accessories need to be linked to that product.

 

I'm sorry if you have been told this would be possible by other channels. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Cm1998
Occasional Contributor
Occasional Contributor

Re: APPLE WATCH

Hi @Toomey

Thats what I wanted to do - add a watch to my existing plan with you guys not just the watch alone (so each month I pay for the phone plus the watch repayments and have the number share) 

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Toomey
RetiredModerator
RetiredModerator

Re: APPLE WATCH

Sorry I should of specified that it needs to be linked at point of sale, once your mobile contract has started, no accessories can be added.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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deucejunkie
Occasional Contributor
Occasional Contributor

Re: APPLE WATCH

Hi @Toomey, I was told differently from Chat Support as well as when I rang. The Apple Watch S4 watch was OOS at the time I signed up for the new phone + new contract. What are my options now aside from paying for the watch outright? Im on my second month into the contract. I am happy to extend my contract to another 2 months just so I have the next 24 months to pay for the watch? I would have waited had I been told that I can only get the watch at POS? Surely Optus can do something for me? Thank you in advance.IMG_1353.jpeg

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Dan_C
Online Community Manager
Online Community Manager

Re: APPLE WATCH

Hi @deucejunkie, I've replied back to thread → https://yescrowd.optus.com.au/t5/Mobile/Adding-an-Apple-Watch-after-you-have-taken-out-a-plan/m-p/49...

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