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ABOUT BILL

[ Edited ]
JD144

HI, I AM A PERSON WHO USED TO USE OPTUS.

I THOUGHT I PAID EVERYTHING THAT I WAS SUPOSSED TO BUT I JUST GOT AN E-MAIL SAYS 'PAY YOUR BILL NOW' AND $19.05. SO I WOULD LIKE YOU TO CHECK ABOUT IT. I MADE A PHONE WITH A STAFF OF OPTUS BEFORE I LEFT THE COUNTRY AND I DOUBBLE-CHECKED CLEARLY TO BE DONE MY BILL. I USED THE NUMBER '<removed by mod'. I REQUESTED TO AUTOMATICALLY CANCLE MY SERVICE IN 16TH OF APRIL 2019. I HOPE YOU APLLY SOONER. THANK YOU.

Solution

Re: ABOUT BILL

Paddylee

I lnow their has been scam emails going around pretending to be an Optus bill - not sure if the one ypu received is one of them.

 

As your out of the country I suggest you use Optus chat to talk to an Optus Staff mber who can confirm that a service is cancelled 

 

https://www.optus.com.au/notices/service-chat

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