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New Contributor RJMJRJ
New Contributor

A FALSE INFORMATION, SO UNABLE TO RECONTRACT

Such unpleasant experiences with live support.

I saw 25% discounts offer in optus website, used chat support to contract. I asked the general account and said yes I am eligible to upgrade to higher one.  then I was transferred to sales team.

 

after the long chat, the sales said I cannot have the offer, because this offer only available when you add a new number in the existing account. I asked them I didn't see what you said, he said there is no information in the website but this is the offer.

 

What the~ 

 

If the website, new or recontact, but it didn't say new number only.  

 

The worst experience ever, oops no information in the website, but it is what it is. I cannot give the discount?  I will never recommend Optus.

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5 Replies
Respected Contributor
Respected Contributor

Re: A FALSE INFORMATION, SO UNABLE TO RECONTRACT

Can you provide a link to the offer so we can see what it says? 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor RJMJRJ
New Contributor

Re: A FALSE INFORMATION, SO UNABLE TO RECONTRACT

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Esteemed Contributor
Esteemed Contributor

Re: A FALSE INFORMATION, SO UNABLE TO RECONTRACT

I interpret that offer as only being available if you are buying a new phone. I assume you already have one of those phones and your plan is not as good?

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New Contributor RJMJRJ
New Contributor

Re: A FALSE INFORMATION, SO UNABLE TO RECONTRACT

No, I don't have any phone. I am trying to upgrade, the first assistance said yes, and second one said no although Optus web page didn't say, new number needs to be added in my account. 

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Respected Contributor
Respected Contributor

Re: A FALSE INFORMATION, SO UNABLE TO RECONTRACT

Why don't you just sign up online then? I went through some of the steps until the point it asked me for my mobile number. I get the impression this is a deal to get pre-paid customers to convert to postpaid but it's not really clear. I'd try anyway because they can only say no but you won't lose anything

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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