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2018-11-26 09:23 PM
Well wondering if others have had the same issue I am having with optus and it's bonus $50 visa card offer? After several attempts with optus contact us people in which they have no idea cause they keep sending me a message saying your card is ready click the link below! !!!well there is no link and the customer service is disgraceful they really have no idea. First and last time with optus
2018-11-27 05:50 PM
Hey @Rocky74 - very disappointing to hear!
More than happy to investigate from our end. Can you please send through a PM with a screenshot of what you see, along with your account number, full name and DOB?
We may need to get some help from our rewards team for this.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
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