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Occasional Contributor
Occasional Contributor

4g disappears when calls made and h+ appears

The 4G disappears and the phone calls drop, or I have issues with the internet and with everything.

I have a S8, it has been happening for a looong time now and it is really annoying.
Can you help me with this?

8 Replies
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Respected Contributor
Respected Contributor

Re: 4g disappears when calls made and h+ appears

Are you on a prepaid or postpaid service?

 

Sounds like its not connecting to VoLTE (meaning calls over 4g)

If you dont have VoLTE your phone has to drop back to 3g to make or receive calls. 


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Trusted Contributor
Trusted Contributor

Re: 4g disappears when calls made and h+ appears

As was suggested above, sounds like your S8 is not connecting to VoLTE hence why it's dropping back to make/receive calls.

 

Check that it's enabled in your Mobile settings

Also speak to Optus technical support to make sure VoLTE is enabled on your account settings.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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Occasional Contributor
Occasional Contributor

Re: 4g disappears when calls made and h+ appears

How can I know if I have VoLTE? How can I activate it?

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Occasional Contributor
Occasional Contributor

Re: 4g disappears when calls made and h+ appears

I am on a postpaid seevice.

How can I connect to it?

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Respected Contributor
Respected Contributor

Re: 4g disappears when calls made and h+ appears

Did you get that phoen as part of your current plan?

 

If it was - try the following (I used my Samsung Note 8 to find the menu, not sure if same - good chance)

 

Open settings

Click connections

Click Mobile Networks

And make sure that you have "VoLTE" turned on there.

 


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Occasional Contributor
Occasional Contributor

Re: 4g disappears when calls made and h+ appears

Yes I did.

Thanks! I have turned it on. Lets wait to see how it behaves and I let you know.

Thanks again

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Occasional Contributor
Occasional Contributor

Re: 4g disappears when calls made and h+ appears

I have an additional question and I hope you can help me. Does it has an additional cost to have the VoLTE activated?

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Trusted Contributor
Trusted Contributor

Re: 4g disappears when calls made and h+ appears

No additional cost 

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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