4 days - still no SIM activation

Zylog · ‎24-10-2017

Ok - so it's 4 days, 4 calls to Optus offshore technical support and 2 SIM cards later, (yes - they said go to the shop again and get a new one as their system had locked up on the old order processing. Said they would get it expedited right away each time. This is a replacement SIM for one of my 3 Optus home mobile phones. Guess that the Speed of Bolt is slower now he has retired from competition.

caaf · ‎24-10-2017

Sadly there's nit much this place can do to help.. The only thing would be to grab the attention of a Optus rep.. Annoyingly it seems it's not an easy fix as there must be something nasty happening on the system.

I wish you luck!

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
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Toomey · ‎25-10-2017

Hey @Zylog, sorry to hear of the issues. I can check on the status of your order if you'd like to send me a private message with your order number, service number, full name and DOB.

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4 days - still no SIM activation

Re: 4 days - still no SIM activation

Re: 4 days - still no SIM activation