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New Contributor Chloe7
New Contributor

25% off second service not applied

Hi,

 

i signed up for a second service on my account and was told i would receive 25% off this service. This has not been aplied since i got this service. I have ben both instore and on the phone trying to get this resolved without success. Still being charged full amount. Has anyone else had this issue/had it fixed?

 

Thanks

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Trusted Contributor
Trusted Contributor

Re: 25% off second service not applied

Is this one you signed up for during the Christmas specials? Or are you just expecting 25% off?

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Online Community Manager
Online Community Manager

Re: 25% off second service not applied

@Chloe7, are you able to confirm the offer for us?  We were running a Christmas promo in December. 

 

THE OFFER

Effective Date: December 9, 2017
End Date: January 2, 2018

 

Customers who sign up a new service online to the $40 My Plan Plus 12M SIM Only can get 25% off the monthly access fee for the life of the plan.

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