I just received a cold-call from "Optus" telling me I'm a "valued customer" and therefore being offered a 20% discount on my broadband, but I needed to prove who I was before they could apply the discount to my account. They asked for my full name (including spelling middle and last name) and then my date of birth - at which point I started challenging them to prove they were first from Optus before I provided any more personal information.
Both the operator and their "manager" did not seem to understand that I needed them to prove they were from Optus before I was prepared to provide any further personal information.
The phone call came from *****- which (trying to call back) seems to not exist.
I assume this is a scam?
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Hey @djh1. That definitely sounds like it could be a scam. Good call challenging them I'd say.
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Thanks @petergdownload - I agree... despite challenging them on multiple fronts, neither individual understood my apprehension to providing details without being able to verify they were from Optus...
Thanks @Rob_YC -
It turns out this was a legitimate call; the Optus Chat agent was able to verify and provide more context on the discount/offer.
I think Optus really need to reconsider how they contact customers; cold calls that sound very "scam-my" from a phone number that is "disconnected" is not exactly a very good look.
What's worse is the staff don't know how to respond to a request to "somehow" prove they're from Optus....
Anyway, appreciate your help.