I've been with Optus for years now, and was happy to stay on as an Optus customer after my current phone plan was ending, and that's why I purchased the $180 SIM starter Kit online. On the description it states that you can transfer your number from another provider or get a new number, but does not say that it if you are already a customer with Optus you cannot transfer your number.
I've been on the phone with 3 different people this morning and even visited an Optus store because no one could help me and they kept passing me on to different departments. Ultimately, I am now stuck with the new SIM with a choice of either throwing it in the bin or activating it and using a new number because for some unknown reason Optus cannot transfer a number from one Optus SIM to another Optus SIM, but they can happily transfer a number from SIM of another provider??
One of the customer service guys even told me that many Optus customers have mistakenly purchased this SIM without knowing that you cannot transfer your existing number.
Has anyone else here had this problem?
I've asked for a refund, but was told that they can't even do that and if I want, I can escalate the issue by lodging a complaint.
Optus, is this really how you want to treat a loyal existing customer? I really have enjoyed being with Optus thus far but this has been really disappointing.
@TNoori Someone else maybe to confirm this, what about if you purchased a cheap short term sim from another telco ported out until your other telco sim nearly runs out and then port back to Optus using your starter kit sim with your existing number.
@petergdownload Maybe Optus works differently, but the last few times I have changed phone providers I purchased a sim and when I activated it, I was given the option of keeping my existing number.
My understanding is the OP has not activated the sim at the time of his post.