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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

New Contributor
New Contributor

12 Month Contract Cancellation Fees

Hi there. 


I am currently on a mobile plan $25 for 3GB. I would like to upgrade to a $35 plan with 30GB, and was shocked to find out I have to pay cancellation fee for my existing plan. I have always thought that if I am going on a higher plan ($25 -> $35) there should be no cancellation fee.


Has the online sales staff made a mistake? or is this a normal practice for Optus?


It just seems odd that I would like to pay for a more expensive service yet being denied by optus.

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Honoured Contributor
Honoured Contributor

Re: 12 Month Contract Cancellation Fees

No mistake. You can only upgrade data amounts within the same family of plans. You can ask what the next level up is for your current family (CIS). Probably 10Gb for $40? Switching to the latest special promo offer isn't allowed, even if its more data.


Another option you might use is to get a second new mobile service (mate? family friend?). If its under your name then you pool the data and can share it. 


That said, it seems strange you're up for 12 months of exit fines. Have you asked the actual amount as Optus usually cap the amount and also prorata  the amount down the longer you have down the plan.


Peter Gillespie

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