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New Contributor MitW
New Contributor

$10 doller 1gb adding for

I am being charged for extra data despite my cellular data being off and my hardly using the network, twice the new data message has arrived at a similar time when phonenis not in-use; phone is reporting 300mb used on this occasion. I will not pay and end service if this continues.

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Trusted Contributor
Trusted Contributor

Re: $10 doller 1gb adding for

Can you go into the account usage details (using a PC), and post what it looks like.

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Esteemed Contributor
Esteemed Contributor

Re: $10 doller 1gb adding for

Reset your phones internal data meter.

 

If its android you can set warning and cut off limits. If its iPhone then just set the data counter back to zero. Then if you get a warning (or even just check the counter every day) you will be able to see if the phone agrees it has downloaded data or not.

 

Regards

 

Peter Gillespie

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