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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor MrBobby
New Contributor

10 days still sim not activated

Totally frustrated with Optus is an understatement at the moment.

It's now the 10th day since I requested for my replacement sim to be activated & I've had to contact Optus 5 times & still keep getting the run around being told it's been escalated & will be active shortly.

Not good enough Optus!!!

Does anyone have any suggestions as to how I get this resolved so I have an active service? 

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Online Community Manager
Online Community Manager

Re: 10 days still sim not activated

Not great to hear, MrBobby.

It must be an IT issue, do you have an incident/fault ticket number that we can follow up to try and help out?

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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