There will be some channels leaving the Fetch service soon. Click here to find out what they are. Read the full story
Joining Optus for the first time and need a hand with some questions? We’ve put together the relevant articles and support guides you’ll want to check out If you need assistance with tracking your order, activating your service or help with explaining your first bill.
HOW CAN I TRACK MY DELIVERY
Head over to our Handset Delivery FAQs for information on your order and when it will arrive.
HOW DO I ACTIVATE MY SERVICE
Bringing your number over to Optus and need help getting it active? You can activate online on our Activate your SIM page. Some carriers who are already on the Optus network (Like Virgin, TPG, Amaysim) need a helping hand to activate, so please call us on 1300 300 562 Monday to Friday 8:00am to 7:00pm EST for some help.
I JUST RECEIVED MY FIRST BILL AFTER ONLY A FEW DAYS
We bill in advance, so you will get your first bill when you activate with a pro-rated amount on it, your second bill will come shortly after with your usual monthly amount. For a detailed look at your first bill with a step by step guide check out our Help and Support guide Understanding your first bill after Activation.
MONITORING MY USAGE
You can monitor your usage by downloading the My Optus App or using My Account online. You can also make payments, ask for a payment extension, activate roaming, add Optus Travel packs and even take advantage of some Optus rewards. To learn more take a look at Benefits of Optus My Account and How to Register.
I STILL HAVE SOME QUESTIONS
If the above guides weren’t exactly what you were looking for, My Optus Community is here to help answer your questions. Simply Register to create a username and once you’re logged in you can click on the ‘Ask the Community’ button to get started. For more you can read our Getting Started guide.