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New Contributor TonyThai
New Contributor

Password reset link doesn't work

Password reset link simply sends me back to login page. Not very helpful

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4 Replies
Esteemed Contributor
Esteemed Contributor

Re: Password reset link doesn't work

Have a word with support on the live chat below as they should be able to help you with that.

 

https://www.optus.com.au/notices/service-chat

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New Contributor Adam007
New Contributor

Re: Password reset link doesn't work

Same issue. Still not working. Anyone have a solution???

 

I went to watch some sport last night and found my app was logged out (never happened before). I tried to login and it wouldn't work so I tried to reset my password and the link did not take me to a reset page, it just kicked me back into the app without me being able to login... very frustrating. The live chat guys reset my password for me but I still cannot log into Sport - it just says unsername or assword is invalid. I know the details are correct as they get me into the all other areas of optus e.g my account.  The live chat guys were unable to help an told me to call the sport number but noone answers it...

 

Thanks to this issue I missed the biggest game of the year Man U Man City - thanks Optus. 

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New Contributor Adam007
New Contributor

Re: Password reset link doesn't work

nah - they can reset your password but still can't login to the app. 

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Esteemed Contributor
Esteemed Contributor

Re: Password reset link doesn't work

Have you tried logging into Optus Sport via a web browser? If that works it may be the app playing up and uninstalling it and reinstalling it may help.

 

https://sport.optus.com.au/

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