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Contributor
Contributor

Re: Multiple devices

Please ask NGHI

 

he said the epl team are working on functionality to remove previously registered devices directly from the website.

 

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Valued Contributor
Valued Contributor

Re: Multiple devices

I'm aware they are looking at it. Currently it's not an option however. 

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Contributor
Contributor

Re: Multiple devices

a few days ago I thought it was fixed as I had one device in the list my laptop. Today its all full again and I havent added any device.

 

It would seem optus are sinking trying to get epl sorted for everyone but maing a mess of it!

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Contributor
Contributor

Re: Multiple devices

any update on this?????

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New Contributor
New Contributor

Re: Multiple devices

How do you remove a linked device so another can be added??? You keep saying 30 days but how????? If only 1 can stream why do you care how many are linked anyway??? This is a disgrace. 

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Moderator
Moderator

Re: Multiple devices

Hey @Byebye, you can certainly remove a device from your EPL login. For that you just have to login to your EPL account here → https://goo.gl/mUc3Zv and then mover the cursor on to your name>settings>devices and here you can remove it. Let us know if there are any issues. 


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New Contributor
New Contributor

Re: Multiple devices

what is the point of limiting devices if it means nothing?

 

If i can only use 1 at a time, this system is pointless.

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New Contributor
New Contributor

Re: Multiple devices

My settings does not list any devices as described.

All I want to be able to do is to be able to use Optus Sport (on a TV) at two different locations (not at the same time).  When I tried this I was told I had to log out of the first location which was about 1400 klms away.  I could still use Optus Sport on a laptop.

I have tried contacting Optus by phone (a very lengthy process) and was promised a call back with an answer - which never happened.

 

Why is this so difficult?

 

 

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Moderator
Moderator

Re: Multiple devices

Hey @kfinney,


Thanks for raising this and we do apologise for the ongoing issue.


You will be able to log into both devices however you will be unable to stream on both devices at the same time.


Let us know if you have any issues with this. 

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New Contributor
New Contributor

Re: Multiple devices

Does this mean Optus has changed something, if so when.  This did not work a few months ago.

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